Communication Strategies

Summary

This price of this class is for up to 15 participants.  The class to be taught at your location.  All classes purchased can be taken for up to one year after purchase.  Bulk discounts will apply.  Please call for details.

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

 

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let's review our goals for today.

 

By the end of this workshop, you should be able to:

  • Understand what communication is
  • ​Identify ways that communication can happen
  • ​Identify barriers to communication and how to overcome them
  • ​Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • ​Listen actively and effectively
  • ​Ask good questions
  • ​Use appreciative inquiry as a communication tool
  • ​Adeptly converse and network with others
  • ​Identify and mitigate precipitating factors
  • ​Establish common ground with others
  • ​Use "I" messages

 

Course Outline

Module One: Getting Started

  1. Workshop Objectives
  2. Pre-Assignment Review

Module Two: The Big Picture

  1. What is Communication?
  2. How Do We Communicate?
  3. Other Factors in Communication
  4. Case Study

Module Three: Understanding Communication Barriers

  1. An Overview of Common Barriers
  2. Language Barriers
  3. Cultural Barriers
  4. Differences in Time and Place
  5. Case Study

Module Four: Paraverbal Communication Skills

  1. The Power of Pitch
  2. The Truth about Tone
  3. The Strength of Speed
  4. Case Study

Module Five: Non-Verbal Communication

  1. Understanding the Mehrabian Study
  2. All About Body Language
  3. Interpreting Gestures
  4. Case Study

Module Six: Speaking Like a STAR

  1. S = Situation
  2. T = Task
  3. A = Action
  4. R = Result
  5. Summary
  6. Case Study

Module Seven: Listening Skills

  1. Seven Ways to Listen Better Today
  2. Understanding Active Listening
  3. Sending Good Signals to Others
  4. Case Study

Module Eight: Asking Good Questions

  1. Open Questions
  2. Closed Questions
  3. Probing Questions
  4. Case Study

Module Nine: Appreciative Inquiry

  1. The Purpose of AI
  2. The Four Stages
  3. Examples and Case Studies
  4. Case Study

Module Ten: Mastering the Art of Conversation

  1. Level One: Discussing General Topics
  2. Level Two: Sharing Ideas and Perspectives
  3. Level Three: Sharing Personal Experiences
  4. Our Top Networking Tips
  5. Case Study

Module Eleven: Advanced Communication Skills

  1. Understanding Precipitating Factors
  2. Establishing Common Ground
  3. Using "I" Messages
  4. Case Study

Module Twelve: Wrapping Up

  1. Words from the Wise




Related Items