Over 20 years of experience



Negotiation Skills




This price of this class is for up to 15 participants.  The class to be taught at your location.  All classes purchased can be taken for up to one year after purchase.  Bulk discounts will apply.  Please call for details.

Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever:

  • Decided where to eat with a group of friends?
  • Decided on chore assignments with your family?
  • Close a sale with a client?

These are all situations that involve negotiating! This class will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

Download Class Overview

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, participants will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else
Course Outline

Module One: Getting Started

  1. Workshop Objectives
  2. Pre-Assignment Review

Module Two: Understanding Negotiation

  1. Types of Negotiations
  2. The Three Phases
  3. Skills for Successful Negotiating
  4. Case Study

Module Three: Getting Prepared

  1. Establishing Your WATNA and BATNA
  2. Identifying Your WAP
  3. Identifying Your ZOPA
  4. Personal Preparation
  5. Case Study

Module Four: Laying the Groundwork

  1. Setting the Time and Place
  2. Establishing Common Ground
  3. Creating a Negotiation Framework
  4. The Negotiation Process
  5. Case Study

Module Five: Phase One — Exchanging Information

  1. Getting Off on the Right Foot
  2. What to Share
  3. What to Keep to Yourself
  4. Case Study

Module Six: Phase Two — Bargaining

  1. What to Expect
  2. Techniques to Try
  3. How to Break an Impasse
  4. Case Study

Module Seven: About Mutual Gain

  1. Three Ways to See Your Options
  2. About Mutual Gain
  3. Creating a Mutual Gain Solution
  4. What Do I Want?
  5. What Do They Want?
  6. What Do We Want?
  7. Case Study

Module Eight: Phase Three — Closing

  1. Reaching Consensus
  2. Building an Agreement
  3. Setting the Terms of the Agreement
  4. Case Study

Module Nine: Dealing with Difficult Issues

  1. Being Prepared for Environmental Tactics
  2. Dealing with Personal Attacks
  3. Controlling Your Emotions
  4. Deciding When It’s Time to Walk Away
  5. Case Study

Module Ten: Negotiating Outside the Boardroom

  1. Adapting the Process for Smaller Negotiations
  2. Negotiating via Telephone
  3. Negotiating via Email
  4. Case Study

Module Eleven: Negotiating on Behalf of Someone Else

  1. Choosing the Negotiating Team
  2. Covering All the Bases
  3. Dealing with Tough Questions
  4. Case Study

Module Twelve: Wrapping Up

  1. Words from the Wise


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