Over 20 years of experience



Creative Problem Solving




This price of this class is for up to 15 participants.  The class to be taught at your location.  All classes purchased can be taken for up to one year after purchase.  Bulk discounts will apply.  Please call for details.

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This class will give participants an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day. We will define a “problem” and other situations that lend themselves to the creative problem-solving process. We will introduce the concept of solving problems using a creative process. The approach we use in this course includes six steps, which are also introduced in this class.

Download Class Overview

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, participants will be able to:

  • Understand problems and the creative problem-solving process
  • ​Identify types of information to gather and key questions to ask in problem-solving
  • ​Identify the importance of defining a problem correctly
  • ​Identify and use four different problem definition tools
  • ​Write concrete problem statements
  • ​Use basic brainstorming tools to generate ideas for solutions
  • ​Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • ​Perform a final analysis to select a solution
  • ​Understand the roles that fact and intuition play in selecting a solution
  • ​Understand the need to refine the shortlist and re-refine it
  • ​Understand how to identify the tasks and resources necessary to implement solutions
  • ​Evaluate and adapt solutions to reality
  • ​Follow up with solution implementation to celebrate successes and identify improvements
Course Outline

Module One: Getting Started

  1. Workshop Objectives

Module Two: The Problem Solving Method

  1. What is a Problem?
  2. What is Creative Problem Solving?
  3. What are the Steps in the Creative Solving Process?
  4. Case Study

Module Three: Information Gathering

  1. Understanding Types of Information
  2. Identifying Key Questions
  3. Methods of Gathering Information
  4. Case Study

Module Four: Problem Definition

  1. Defining the Problem
  2. Determining Where the Problem Originated
  3. Defining the Present State and the Desired State
  4. Stating and Restating the Problem
  5. Analyzing the Problem
  6. Writing the Problem Statement
  7. Case Study

Module Five: Preparing for Brainstorming

  1. Identifying Mental Blocks
  2. Removing Mental Blocks
  3. Stimulating Creativity
  4. Case Study

Module Six: Generating Solutions (I)

  1. Brainstorming Basics
  2. Brainwriting and Mind Mapping
  3. Duncker Diagrams
  4. Case Study

Module Seven: Generating Solutions (II)

  1. The Morphological Matrix
  2. The Six Thinking Hats
  3. The Blink Method
  4. Case Study

Module Eight: Analyzing Solutions

  1. Developing Criteria
  2. Analyzing Wants and Needs
  3. Using Cost/Benefit Analysis
  4. Case Study

Module Nine: Selecting a Solution

  1. Doing a Final Analysis
  2. Paired Comparison Analysis
  3. Analyzing Potential Problems
  4. Case Study

Module Ten: Planning Your Next Steps

  1. Identifying Tasks
  2. Identifying Resources
  3. Implementing, Evaluating, and Adapting
  4. Case Study

Module Eleven: Recording Lessons Learned

  1. Planning the Follow-Up Meeting
  2. Celebrating Successes
  3. Identifying Improvements
  4. Case Study

Module Twelve: Wrapping Up

  1. Words from the Wise


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