Over 20 years of experience



Business Etiquette




This price of this class is for up to 15 participants.  The class to be taught at your location.  All classes purchased can be taken for up to one year after purchase.  Bulk discounts will apply.  Please call for details.

Welcome to the Business Etiquette workshop. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

Download Class Overview


Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, participants will be able to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • ​Understand the guidelines on how to make effective introductions.
  • ​Identify the 3 C’s of a good impression.
  • ​Identify at least one way to minimize nervousness while in social situations.
  • ​Understand how to use a business card effectively.
  • ​Identify and practice at least one way to remember names.
  • ​Identify the 3 steps in giving a handshake.
  • ​Enumerate the four levels of conversation and provide an example for each.
  • ​Understand place settings, napkin etiquette, and basic table manners.
  • ​Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • ​Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
  • ​Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  • ​State the difference between a formal and an informal letter.
  • ​Create an effective ‘Thank You’ note.
  • ​Understand the meaning of colors in dressing for success.
  • ​Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  • ​Understand basic guidelines in international etiquette.
Course Outline

Module One: Getting Started

  1. Workshop Objectives
  2. Pre-Assignment Review

Module Two: Understanding Etiquette

  1. Etiquette Defined
  2. The Importance of Business Etiquette
  3. Case Study

Module Three: Networking for Success

  1. Creating an Effective Introduction
  2. Making a Great First Impression
  3. Minimizing Nervousness
  4. Using Business Cards Effectively
  5. Remembering Names
  6. Case Study

Module Four: The Meet and Greet

  1. The Three-Step Process
  2. The Four Levels of Conversation
  3. Case Study (I)
  4. Case Study (II)

Module Five: The Dining in Style

  1. Understanding Your Place Setting
  2. Using Your Napkin
  3. Eating Your Meal
  4. Sticky Situations and Possible Solutions
  5. Case Study

Module Six: Eating Out

  1. Ordering in a Restaurant
  2. About Alcoholic Beverages
  3. Paying the Bill
  4. Tipping
  5. Case Study

Module Seven: Business Email Etiquette

  1. Addressing Your Message
  2. Grammar and Acronyms
  3. Top 5 Technology Tips
  4. Case Study

Module Eight: Phone Etiquette

  1. Developing an Appropriate Greeting
  2. Dealing with Voicemail
  3. Cell Phone Do’s and Don’ts
  4. Case Study

Module Nine: The Written Letter

  1. Thank You Notes
  2. Formal Letters
  3. Informal Letters
  4. Case Study

Module Ten: Dressing for Success

  1. The Meaning of Colors
  2. Interpreting Common Dress Codes
  3. Deciding What to Wear
  4. Case Study

Module Eleven: International Etiquette

  1. General Rules
  2. Important Points
  3. Preparation Tips
  4. Case Study

Module Twelve: Wrapping Up

  1. Words from the Wise


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