Interpersonal Skills

Summary

This price of this class is for up to 15 participants.  The class to be taught at your location.  All classes purchased can be taken for up to one year after purchase.  Bulk discounts will apply.  Please call for details.

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

 

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let's review our goals for today.

 

By the end of this workshop, participants will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one's opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.
Course Outline

Module One: Getting Started

  1. Workshop Objectives
  2. Pre-Assignment Review

Module Two: Verbal Communication Skills

  1. Listening and Hearing: They Aren't the Same Thing
  2. Asking Questions
  3. Communicating with Power
  4. Case Study

Module Three: Non-Verbal Communication Skills

  1. Body Language
  2. The Signals You Send to Others
  3. It's Not What You Say, It's How You Say It
  4. Case Study

Module Four: Making Small Talk and Moving Beyond

  1. Starting a Conversation
  2. The Four Levels of Conversation
  3. Case Study

Module Five: Moving the Conversation Along

  1. Asking for Examples
  2. Using Repetition
  3. Using Summary Questions
  4. Asking for Clarity and Completeness
  5. Case Study

Module Six: Remembering Names

  1. Creating a Powerful Introduction
  2. Using Mnemonics
  3. Uh-Oh…I've Forgotten Your Name
  4. Case Study

Module Seven: Influencing Skills

  1. Seeing the Other Side
  2. Building a Bridge
  3. Giving In Without Giving Up
  4. Case Study

Module Eight: Bringing People to Your Side

  1. A Dash of Emotion
  2. Plenty of Facts
  3. Bringing It All Together
  4. Case Study

Module Nine: Sharing Your Opinion

  1. Using I-Messages
  2. Disagreeing Constructively
  3. Building Consensus
  4. Case Study

Module Ten: Negotiation Basics

  1. Preparation
  2. Opening
  3. Bargaining
  4. Closing
  5. Case Study

Module Eleven: Making an Impact

  1. Creating a Powerful First Impression
  2. Assessing a Situation
  3. Being Zealous without Being Offensive
  4. Case Study

Module Twelve: Wrapping Up

  1. Words from the Wise




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