Emotional Intelligence

Summary

This price of this class is for up to 15 participants.  The class to be taught at your location.  All classes purchased can be taken for up to one year after purchase.  Bulk discounts will apply.  Please call for details.

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

 

This class will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

 

Emotional Intelligence is a part of you that affects every aspect of your life. Understanding the root causes of your emotions and how to use them can help you to effectively identify who you are and how you interact with others.

  

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

 

This workshop is designed to help you in the following ways:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others.
Course Outline

Module One: Getting Started

  1. Workshop Objectives
Module Two: What is Emotional Intelligence?
  1. Self-Management
  2. Self-Awareness
  3. Self-Regulation
  4. Self-Motivation
  5. Empathy
  6. Case Study
  7. Module Two: Review Questions
Module Three: Skills in Emotional Intelligence
  1. How to Accurately Perceive Emotions
  2. Use Emotions to Facilitate Thinking
  3. Manage Emotions
  4. Case Study
  5. Module Three: Review Questions

Module Four: Verbal Communication Skills

  1. Focused Listening
  2. Asking Questions
  3. Communicating with Flexibility and Authenticity
  4. Case Study
  5. Module Four: Review Questions

Module Five: Non-Verbal Communication Skills

  1. Body Language
  2. It's Not What You Say, It's How You Say It
  3. Case Study
  4. Module Five: Review Questions

Module Six: Social Management and Responsibility

  1. Benefits of Emotional Intelligence
  2. Articulate your Emotions Using Language
  3. Case Study
  4. Module Six: Review Questions

Module Seven: Tools to Regulate Your Emotions

  1. Seeing the Other Side
  2. Self-Management and Self-Awareness
  3. Giving in Without Giving Up
  4. Case Study
  5. Module Seven: Review Questions

Module Eight: Gaining Control

  1. Using Coping Thoughts
  2. Using Relaxation Techniques
  3. Bringing it All Together
  4. Case Study
  5. Module Eight: Review Questions

Module Nine: Business Practices (I)

  1. Understand Emotions and How to Manage Them in the Workplace
  2. Role of Emotional Intelligence at Work
  3. Disagreeing Constructively
  4. Case Study
  5. Module Nine: Review Questions

Module Ten: Business Practices (II)

  1. Optimism
  2. Pessimism
  3. The Balance Between Optimism and Pessimism
  4. Case Study
  5. Module Ten: Review Questions

Module Eleven: Making an Impact

  1. Creating a Powerful First Impression
  2. Assessing a Situation
  3. Being Zealous without Being Offensive
  4. Case Study
  5. Module Eleven: Review Questions

Module Twelve: Wrapping Up

  1. Words from the Wise
  2. Lessons Learned




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